We know that in order for our clients to live healthy, independent lives, we must deliver the most effective and transformational programs possible. We leverage our successes to grow and expand, while learning from our mistakes to better meet the needs of our community.

PEQA: The Difference of Data

Our Program Evaluation and Quality Assurance (PEQA) Department was founded in 2011 to design, implement and manage Project Renewal’s performance measurement systems. The data this department collects confirms our impact, and drives us to constantly improve the quality and service of our programs and operations.

Project Renewal by the Numbers

We keep track of the big picture and the details, to make sure that we’re hitting our goals, working to exceed industry standards, and doing the best work possible.

100,000
We have served over 100,000 individuals across our three program areas since 2004
Our healthcare programs are the largest of our offerings, reaching the most people each year
16
In the past four years, only 16 of our clients returned to the shelter system within 12 months of moving into a permanent home

In 2024 Project Renewal…

Served 7,939 clients across our programs in health, homes and jobs

Housed 3,568 individuals in our shelters, which is more than 5% of the city’s unhoused single adult population

Helped 347 clients move from shelter into a permanent home–a statistic that prompted us to be recognized with an award from New York City

Provided 6,320 people with healthcare services through our primary care clinics and mobile medical services

Housed 1,214 in transitional and permanent supportive housing

Provided job training to 421 individuals through soft skills and sector based training programs

Housing Spotlight

28
More than 28 clients move into permanent housing each month thanks to our Housing Placement Teams
Project Renewal is a top performing shelter provider, moving more clients out of shelter on average
100%
In 2024, 100% of clients who moved into permanent housing avoided returning to shelter

Substance User Health Spotlight

Last year we served 1,195 unique clients through our substance user health programs. All participating clients took naloxone (Narcan) training, received a portable kit, and now know how to intervene in case of an overdose.

A 2024 participant survey showed that 85% of our clients who received substance use services were satisfied with their experience in their programs. 91% reported having learned skills that helped them with their mental health and/or substance use recovery.

Clients who engage with our Support and Connection Center often have experienced chronic street homelessness. However, over 50% of clients who participate in this unique program come back to receive aftercare services, a remarkable statistic in this field.

98% of clients who are receiving psychiatric care are receiving services in two or more program areas.

We prioritize mental health care throughout all of our programs, expanding psychiatric care even into our workforce and housing programs.

Jobs Spotlight

Graduates of Project Renewal’s job training programs are building careers and earning a living wage. In 2024, we enrolled 89 clients into the Next Step Internship Program (NSIP). Those who graduated and secured a new job in 2024 are earning $20.01 per hour on average.

Among the 2024 NSIP cohort members: 79% of graduates were placed into jobs, 51% of graduates reached the one-year retention mark, and another 4% are on track to do so.

Wage increases are among the most impactful for our Career Advancement Program clients. Since CAP’s inception, we have served 185 clients, and 58% have experienced a wage increase.

Among 2024 CAP participants, clients saw a wage increase averaging $5,433 more per year.

Project Renewal continually grows, changes, and responds to meet our clients’ most pressing needs, relying on our robust data to shape our work, as we respond to NYC’s homelessness crisis.